Cleartrip — no refund for the flight ticket booking

Address:

H.no 1-5-71 , Nawabpeta , Nellore AP.- 524001

I have booked my flight ticket via clear trip.com for my journey from bahrain to hyderabad via dubai. However due to the prevailing situation on covid-19 the onward flight has been cancelled due to wich my journey was at stake. When i contacted the airline to cancel the ticket and refund, they insisted on me to contact the agent since the booking was done through them.

I have not received proper customer support since then, i had to call them repeatedly to cancel my booking. The customer service number provided for bahrain isn't active and dosent get connected. I tried reaching them through my indian pals, they dont reposnd wisely. They always claim the airline (Emirates) hasn't responded which is completely false. I have contacted the airline myself and they say the refund process is completed.

It has been more than 35 days, the refund is still due.in the earlier email they stated the refund would be processed in 30 days. But that timeline has also elapsed and no professional behaviour is shown by clear trip agents.

Please blacklist the service provider and cancel their license as soon as possible. I have seen people lodge the similar complaints in the facebook page where the refund is due for many many years and months surprisingly.

I have attached my ticket and email from cleartrip for the refund. Please also look into this matter very seriously. This is a dangerous case of defrauding the customers through online cases.