Cleartrip — no response from clear trip

appumadhu

Address:

SUN EMPIRE, BLDG.A. FLAT NO 502, SINHAGAD ROAD, NEXT TO SUN CITY, Pune, Maharashtra, 411051

We regret to inform you that Air China has cancelled your PEK-BOM flight CA-889.Unfortunately the airline has not provided an alternative.So we request you to callCleartrip customer care @[protected]/[protected] to check if any other flight option might work for you. In case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.
Above mail received from clear trip dated 28.05.2019. Subsequently, we contacted clear trip help line atleast 6 times, but no response till time from your side, irrespective of promises by all help line attendants.
Clear trip was suppose to give us alternate options for the flight cancelled.
Very poor service is being given to us.Please take up the matter seriously & revert on top priority. Every time we are calling you from Vancouver on international call.
VERY POOR SERVICE & BAD EXPERIENCE FROM CLEAR TRIP

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ClearTrip customer support has been notified about the posted complaint.

Jun 06, 2019

Updated by appumadhu Trip ID [protected] – Flight CA-889 from PEK-BOM is cancelled by the airline

Very poor service by clear trip as we have been calling from Vancouver since last 8 days & called 7 times, but apart from promises to revert with alternate option, by all help line attendants. No alternate option is provided by clear trip. We have also lodged a complaint in writing, but no response. Very bas service & your people are just fooling us

Jun 06, 2019

Updated by appumadhu We have spoken to various help line attendants like Revati, Riya, Yuvaraj, Pranav & so on & yesterday we have spoken to senior person Apurva, but till date & time no response from clear trip. For your reference trip ID is provided below
Trip ID [protected] – Flight CA-889 from PEK-BOM is cancelled by the airline