Cleartrip — No trip ID generated and money is deducted

I booked my flight ticket from Cleartrip.I called customer care to cancel my flight and for refund. They asked for tripid which was not generated at the first place. I gave them all the details including my transaction ID, payment UTR no. But they are simply denying, not to cross check the payment. There is no systematic mechanism. They didn't even escalate my issue. Just wasted my two days over calls with them. I couldn't even cancel or reschedule my flight. They seem to be fraud as they are not even helping me even after having the payment transaction details