Cleartrip — not giving refund

I book flight tickets from cleartrip for jet airways under id:[protected]
Now i am asking them for refund from april 2019 till date but only they giving me month later dates. Its almost 4 month now and they only giving dates. My concern with them is that i buy flight ticket from their portal regardless of airline official website then they should refund my money. Why i need to wait when airline will refund them. As i am paying to cleartrip not to airline directly but they put themself on safe position and putting all burden on customers which shows irresponsibility.
Anyhow all i want is cleartrip should refund my money or give my money in there wallet so i book something else.
Very disappointing!