Cleartrip — not making the refund

Address:

L- 505, Aishwaryam Courtyard, Newale Wasti, Vittal Nagar, Akrudi Chikhalli Road, Pune, Maharashtra, 412114

I booked the ticket via trip id [protected] from pune to blore and return (Travek date - 31st aug 2019) along with my family. I cancelled ticket for all passengers from blore to pune since the booked flight was changed and keep mine from pune to blore. When i visit for check in to the spicejet counter my ticket was not recognized however from cleartrip it was not cancelled.

Cleartrip team had suggested to book a fresh ticket and fly to blore and the complete amount will be refunded. I am continuously following with the team but there is no response. Even i tried to contact via call center my trip id is not recognised.

I have only received the partial amount refund rs.2328 and remaining rs.6388 is still pending.