Cleartrip — not processing my emirates ticket for refund

I booked two tickets of which they refunded me one of them after 5 months and the other one they are not even telling emirates to process the refund. When I spoke to emirates, they have no problem giving the refund only that it have to be initiated by Cleartrip as they are our agents. No one you can speak with on phone to understand why is not done. All automated call and email replies. I have proof of them emailing me that they have Vance the ticket which in actual they haven’t.