Cleartrip — not received refund

I have cancelled my ticket on 30th-june-2018.
Trip id: [protected]

When i cancelled my ticket clear trip confirm to return the money withing 5-7 working days but still i have note received my refund back.

When i asked to clear trip then they are telling that the refund has been already proceed but when i checked with the bank then bank clarify that there is no intimation from clear trip.

So would like to request you to check in to.