Cleartrip — Not refunding for the cancelled flight ticket since march 2020

Address:House No 34, Street 201, Block 2, Salam
Website:www.cleartrip.com

I have purchased aticket from cleartrip with trip id[protected] for my daughter studying in uk. We were forced to cancelled the ticket as the kuwait airport was shutdown and we had no other option to cancel the travel.

Unfortunately cleartrip is not refunding the amount nor they are giving us any other option such credit note or voucher. Now they even don't reply to emails.
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