Cleartrip — on update on refund

Address:

BUILDING NO 5, OFFICE G10, DUBAI MEDIA CITY, 502036

I have not received my refund against pnr # ttwzly, its been more then 45 days, and clear trip is saying the airline is not responding, where as when i called up the airline the airline says, the agency has to right away refund instead of waiting from the airline, also the airline says if there is any refund query raised the airline provide the refund not more then 7 working days.