Dear Customer Support,
As per the above mentioned subject, the passenger with the below details was not able to board her flight due to failure from your side to confirm her reservation to Air Blue. No prior information was given regarding this matter and the passenger only knew that her reservation has expired when she went to the airport.
PASSENGER BEENISH BASHARAT
CLEAR TRIP ID[protected]
FLIGHT DETAILS MAY 30, 2022
LHE – SHJ
I had called your customer support line and spoke to Mr. Vyankatesh for over 50 minutes and was requesting him to call Air Blue and to confirm the booking but he insisted that there was a technical issue with Air Blue system. The passenger was there in Air blue office and has been informed that if Cleartrip called, they could have issued the ticket. There is no technical issue at all! This is a total negligence from the customer service part and unacceptable. He is easily telling refund will be issued in full but the stress that the passenger has suffered and has to spend taxi fare to go back home was not being taken in consideration. Apart from that, I was on the phone for over 50 minutes and no action has been taken!!!
Therefore requesting full refund of the ticket price as discussed by the agent within 48 hours and appropriate action has to be taken on this negligence.
Attached herewith all related documents regarding this issue, awaiting for your response.
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