Cleartrip — payment deducted but got no tickets

Address:Ludhiana, Punjab, 141010

I booked 2 air tickets on 5 nov 2018 from delhi to cairo (Egypt) and return, the amount of rs 74364/- was deducted from my account but i never got any email or text from cleartrip regarding booking or confirmation, and also havent recieved any refund till now.

Credited to - ccafk1cjy126-ccacleartripprivatel
Reference[protected]

The bank says the payment has gone through and there is no problem from their side.
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