Cleartrip — payment done no booking status

Respected sir,
I request cleartrip please process my request to refund my amount i've done the booking on 7/06/2019 of inr 2, 747 at 11:10am at clear trip travel. Its been 4 hours and there is no response from your side i didn't receive any other message from cleartrip but i've got my transaction message from the bank. I request you to please inform about the ticket status, whether the ticket is confirmed or not. My clear trip id is [protected]@gmail.com. I have attached the screenshots of the page and of the message from bank. Kindly issue my query. Thankyou