Cleartrip — payment failed for trip, unable to use personal offer coupon

My bookings failed two times for trip ids:[protected]
And[protected].
I received mail and message that refund will be processed in 3/7 days.
During booking i used coupon with pin, now it shows zero value in coupon.
Unable to utilize coupon value due to transaction failure.
Customer care number provides only trip status.
How to contact a person?
The coupon value is rs 2000, when it will reflect back? Who will be responsible if it doesn't reflect? Will clear trip pay for it? What if it gets expired?

Due to payment and transaction issue with clear trip, booking flight during less fares and emergency will be bad option.

Kindly do needfull
Thanks for worst service