Cleartrip — payment pending

Dear management of cleartrip company. On 16 july i cancelled my ticket and i get from your company email, that you refund my money in 96 hours!!
But now already 2 month finish, still my money not refunded...
Please check my trip id and refund my money back.
You are big company but losing your reputation on small problems..
With best regards anvar
[protected]

Cancellation confirmation for moscow - dubai one-way flight — trip id [protected]
Cleartrip refunds
кому: [protected]@mail. Ru

16 июля, 17:39путешествия
Ticket cancelled
Cleartrip
Step 1
This email is to notify that we've processed your cancellation request
Step 2
We'll send you an email with your exact refund amount soon
Step 3
Your bank will credit the amount into your account
Hi anvar,

Your trip is cancelled for the following passengers.

We will take 96 hours to process your refund. After we process the refund, if your refund amount is more than zero, it should appear in your account in 5 to 7 working days depending upon your bank.

Flight passengers revoked
Azerbaijan yollary azerbaijan yollary
J2 8851 moscow → baku
Thu, 20 jul 2017
Mr mr anvar rafiyev
Pnr: eez43
Flydubai flydubai
Fz 8710 baku → dubai
Fri, 21 jul 2017
Mr mr anvar rafiyev
Pnr: c87cyq