Cleartrip — pending refund for almost 3 months

Last june 22, 2019 i cancelled a 1 way flight from dubai to manila. After that i called the cleartrip customer care and informed them that the account i used to purchase my ticket is already close and i am requesting them to refund my ticket in my other account (Different country which is philippines) and they agreed. They ask informations and i provided it all. After waiting still they did not give my refund and ask me for the same info which i again provided but still they keep me waiting for nothing no any emails to update the status. Since iam not in uae anymore i asked my sister to do the follow up calling and i do the emails, after several calls and emails and complying to all their requirements still they are not responding and not giving me my refund. Its been almost 3 mos