Cleartrip — refund amount is very less

Address:

301 a path no 4 jamna Nagar, sodala, Ajmer Road, Jaipur

We have booked 7 tickets from jaipur to goa for dated 15 th oct 19. Under trip id[protected] &[protected]. Due to some unavoidable reason we has cancelled all the tickets. As per clear trip policy you people should have charged rs 500 per ticket as a cancellation fee. But you people have been charged so much. We have talked about the same to go air also they have informed us that they have refunded total16541 from both pnr nos. But finaly we got only rs 3580. Plz look into the matter otherwise i will take the nessessory action. Go air detals has been attached.