Cleartrip — refund for flight cancelled in march 2019- trip id[protected]

This complaint is regarding the trip id[protected] for flight from bangalore to sydney which was canceled in the last minute from the air line side in march 2019.

Till date i have not received my full refund and neither has cleartrip shown any professional and kind courtesy to keep the customer (Myself) updated or happy about the refund progress or status.

Each time, i call the customer service, they say they are helpless and provide me with a new expected date, making the customer wait for months and then again after calling back on the expected date, coming up with new dates and without any guarantee that i would receive my refund even then.

I have been a regular clear trip customer, but im extremely disappointed in the way clear trip is responding to this incident and making the customer more anxious and testing the patience of their customers.

It has been over 4 months and till date i havent received my refund.

The latest expected date provided now is for next month 10/08/2019, again making the customer go through this inconvenience. The supervisor ms. Apoorva seemed least confident in making me believe i will get a positive response even on 10th aug 2019.