Cleartrip — refund for flight ticket

Hi,
This is to complain that regarding about my refund of air ticket .i have booked an airline ticket to calicut from sharjah on nov- 18- 2019. Unfortunately that payment was fail. i have got informations from clear trip that they will refund the full amount with in 24 hrs. then i have got message that the amount will credit in my account with in 7-8 days .
but till now i did not receive anything . from last one and half month i am waiting for my cash it is too frustrating for me. that is why i am complaining now . i am expecting i will get a solution as soon as possible.

My Trip ID No:[protected]

Thanks and regards
Gurudathan
Calicut
Mob:[protected]