Cleartrip — refund from cleartrip not yet received after 13 days

I had tried booking a banglore ahmedabad airticket on 15th may once online through the cleartrip website and when the transaction got debited from my account and no ticket was booked, a cleartirp representative called me and the second time again the transaction happened and still the ticket couldn't be booked.
I made two transactions of rs.11, 340 each on the 15th of may and only one amount of rs.11340 was refunded into my account on the 22nd of may after 7 days.
Sill the second amount of rs.11340 has not yet been credited back into my account.
The transaction receipts from the bank have been attached here for both transactions for further reference.