Cleartrip — Refund is not processed for full amount

Address:

Cleartrip Pvt. Ltd. 06, Godrej Business District, Pirojshanagar, Vikhroli, Mumbai-400079, India [email protected]

I had booked ticket with the travel agency named cleartrip pnr:-yfqnsa, c9zfkp.
Due to lockdown all flights were cancelled by the state government so it was impossible for me to travel on 30th april under pnr - yfqnsa. So that means if i was not able to go manglore then it is obvious that my tickets under pnr c9zfkp will also get cancelled. But still i am getting charged cancellation fee of 11, 508. Also the tickets were cancelled in the month of april when the lockdown was extended by honourable uddhavji bala shaheb thackeray. It’s been more the 70 days now i haven’t received a single penny back and i am trying and asking the agency and airlines to refund the amount from 15th june.
Today i got email from they that they will refund me amount of inr 714 and the amount i paid for booking was 24, 407. The tickets got cancelled due to lockdown extension then why these agencies are doing such fraud.