Cleartrip — refund issue. correct amount not refunded/processed.

This is regarding refund issue for trip id:[protected]. A case id:10422978 has been raised against this as below.
“customer was displayed a refund of rs 4330 in cleartrip website but customer received rs 1398”.

If rs 1398 had to be refunded then system should have displayed rs 1398. Why did the system display rs 4330 then while cancelling the ticket?

Cancellation was done by me based on the refund amount received which was rs 4330.