Cleartrip — Refund not accepted

Daryal Thawar

from Bengaluru, Karnataka

Address:	560077
Website:	Cleartrip.com

I have attempted to booked a ticket for two from goa to mumbai on 19 may, 2017. The amount was debited from my credit card but the booking failed. I have raised an issue with my bank but as the amount was already deducted from my account i was told to contact the merchant which is cleartrip. Upon many email exchange of providing details, such as reference no., transaction id, and even the bank statement, cleartrip has plainly stated that they have not recieve the amount.
I don't know where else to raise this complain so i am placing my request at this forum to help me.

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ClearTrip customer support has been notified about the posted complaint.

Jun 15, 2017

Updated by Daryal Thawar I have recieved communication from cleartrip, however, in the line of the previous communication saying the complaint is forwarded to accounts team. It's the same mail I recieved before I raise the issue here in this forum. I hope this time I get positive result as I have forwarded a screenshot of the transaction mail and also the reference no. of the bill.