Cleartrip — Refund not credited upon medi-cancellation

Website:

www.cleartrip.com/flights?utm_source=google&utm_medium=cpc&utm_campaign=BR_Cleartrip-Desktab&dxid=EAIaIQobChMIpe2s0rmagAMV0lp9Ch0kKQrwEAAYASAAEgIlVfD_BwE&gclid=EAIaIQobChMIpe2s0rmagAMV0lp9Ch0k

I had a flight from Bhubaneswar to Mumbai on 26th June 2023 with Trip ID[protected]. But due to medical emergency I had to cancel the flight on 23rd June 2023. On medi-cancellation policy, Cleartrip has to refund the appropriate amount on successful submission of required documents. Upon successful submission of all the required documents on 3rd of July 2023, my refund was approved on status tracking page with mention of crediting the amount within 24 hours. But after some days they deactivated the link and saying that no documents were submitted and also the link can't be reactivated. This may be their technical glitch or they are cheating customers by saying so. Strict action should be taken on him to avoid such cheating on the name of non-submission of valid documents.