Cleartrip — refund not provided by company

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com

Hi,

I had booked a refundable ticket via clear trip from mumbai to chennai (Trip id:[protected] for the 14th of august 2018. I had to cancel the ticket as the time was very less for my son to board the flight.. It was clearly mentioned in the ticket that upto 1635 the refund amount would be around 2900 rs. I cancelled the ticket and also got the confirmation from clear trip that the ticket was cancelled at 16:32 pm.. Inspite of that i get a mail from them that there is 0 refund to be processed. I dont understand how this can be when it is clearly mentioned in the ticket. If they were taking 100% ticket money then it should have been mentioned as a non refundable ticket or i should have been allowed to atleast block another date which i wasn't given the option of. Have been writing to them several times, but am not getting any response. This is the first time that i am booking through clear trip and have had a horrible experience. Please take action against this company and request your support in getting my refund. They are not interested in even writing back and acknowledging the mail.. Its more than 3 weeks and i have just received one mail from them and after that nothing. Nothing but a fraudulent organisation who is taking money for 0 services provided.