Cleartrip — refund not received

Address:

Kollam, Kerala, 683110

My name is reshma rasheed my trip id is[protected]. Its been 2 weeks we are waiting for the refund. We have to get our money back. Its been 2 weeks we are calling them and asking for refund and they are giving unnecessary excuses. We wont be booking any tickets via clear trip because their customer service is very bad.
We dont want to purchase anything from cleartrip hence we required our money back.