Cleartrip — refund not received ; cancelling the ticket

I have booked a flight ticket from cleartrip and on 17th february 2020 i have cancelled the trip and i got a mail from cleartrip that rs 22045 will be refunded to me in 5-7 working days.
Since then i am following and today is the 7th day and when i contacted them again they are saying that it will take time.
When i call them and tweet them they said on 27th feb it will refunded but till now no refund and no one is replying
When i contacted on twitter earlier they said it will be refund on 27th feb now they are saying 29th feb everytime they are increasing the day.
I request you to please help me