Cleartrip — Refund not received for the cancelled flight ticket

Website:

www.cleartrip.com

I booked a flight (G8-345) for 26th January 2021 from COK to MUM and my PNR No. was F684JP, but that flight got cancelled. I booked my ticket via cleartrip.com and no executives either from goair or from cleartrip.com contacted me to inform this, so, to get my refund I cancelled the trip via cleartrip.com.
When I contacted the goir they mailed me that, they have issued the entire refund to the travel agent account that is to the cleartrip.com's account but they are not crediting that to my bank account. Please do the needful.