[Resolved]  Cleartrip — Refund not received on cancel of Trip ID:[protected]

I have a booked a hotel on 8th of July 2021 with Trip ID Trip ID:[protected] and I had to cancel this booking next day for some medical purpose, I have tried to call Cleartrip for know the refund amount but there is no customer phone care phone number in working so I have tried to cancel online when I was canceling this it show the refund amount RS 11700.00 so I have cancelled it, letter I received a email mentioned that the refund amount is Rs 0.00 so I have written a emails and tried to call customer care about it but did not get any response of email or phone.

please contact to me as soon as possible.