Cleartrip — Refund not released

My booking id was[protected] travelling from Singapore to Mumbai. The total amount was 18489. Due to medical emergency of mother in law as she had deducted cancer we had to cancel the flight. The refund amount from airline was 8500/-.
However the refund was released by airline company to cleartrip. However the cleartrip agent deducted 100% charges and didn’t refund any amount.

This injustice need to be stopped and innocent travellers need not be charged such a high amount

I request consumer forum to take a decision on this injustice and let satya meva jayate be prevail.