This is a typical case of not receiving refund. I had booked a flight from Mumbai to Toronto for my son. My son was to travel on a student visa. I booked a British Airways flight on Cleartrip. However, 3-4 days prior to the journey date we called BA to check some queries regarding baggage and we found that they would not allow passengers with a student visa to board this flight. Now nowehere on the website was it mentioned that students will not be allowed to travel on this flight. I immediately called Cleartrip and they told me to wait for 2 days and that they would resolve this matter for me. No response received and so after 2 days I called again and the same reply was given to me. They told me not to cancel the ticket but with a fear of no-show, I cancelled the ticket 2 days prior to the journey. All this was told to the CS agent who answered my call. Unfortunately, Cleartrip does not have any grievance email id where we can write our miseries nor the seniors contact us. It is sheer disappointment and one is left absolutely lost and clueless on their misery. Cleartrip agent told me they will refund only if the Airlines do. However, I booked with Cleartrip and not with the Airlines directly. SO LOGICALLY, CLEARTRIP OWES ME THE REFUND AND NOT THE AIRLINE. After a few days, I got an email stating that the Airline is not giving a refund and hence I have a zero refund. This is disgusting! IT is not a small amount which I spent. We parents send our chidlren with dreams and slog ourlseves out for arranging funds for education. And then to lose 40k in such nonsense is a heartbreak causing stress!
If there is anyone responsible from Cleartrip reading this post, I request you to look into this matter and help me get my money back. Was this information helpful? | 
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