| Address: | Mumbai City, Maharashtra, 400072 |
On[protected], i tried to book air-ticket from kozhikode to mumbai for travel on[protected]. The payment was made through sbi netbanking, but i received a message from you stating 'oops! We have not received your payment!' at the same time, sbi sent to me a message stating that the transaction is complete vide ref#igahwvihg7. Subsequently, i received two sms from you propmpting me to make payment without further delay. I tried to contact you through [protected], but unsuccessfully. From your online faq, i noticed that "if ticket booking is not confirmed, you need not sweat much as the amount will be reverted within 7 days." i waited for some time and on the next day i. E.[protected], i got the ticket booked through my relative (Through other agencies) as i had to travel. I did not receive any message from you. I made a complaint with sbi and yesterday they informed me that the transaction was successful on[protected] vide no.[protected] and advised me to contact the merchant.. Pl arrange to refund the amount of rs 5071 debited from my account on[protected]. Their contact numbers and online query demands trip id which is not there. Sent two mails on 22nd and 24th january, 2020. There is no response. Pl help.
- p ravindran, mobile no. [protected]. Was this information helpful? | 
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