Cleartrip — refund of my amount paid

Hi I did make a online payment via Clear trip for a sum of Rs:-5533/- towards RD Nature Resort.When I reached the venue I was told that the said amount did not reflect in the account and hence I had to pay ones again at the venue. The amount is debited in my account and wanted to what is the procedure for my refund.The ref number that I have us CCAGJILSD9991GAHDWMXA. I can be contacted on [protected]