Cleartrip — Refund of my Cancelled ticket

Address:

Cleartrip, 001 Ground Floor, DTC Building, Sitaram Mills Compound, Lower Parel,Mumbai

My trip id was[protected].

The flight was from Delhi- Rome-Venice and return dated 07th March'2020, the onward flight Rome-Venice got cancelled due to COVID 19 and hence I cancelled my tickets. Even after 5.5 months they have not refunded . The actual airlines - Al Italia confirms that w.e.f. 17.07.2020 they have already processed the refunds but till date I have not received my refund !!!