Cleartrip — Refund of my Ticket due to COVID 19, Cleartrip refunds less than 20% of total amount

I have booked my tickets using ClearTrip ( Trip ID[protected].

The trip was cancelled due to COVID19 and it was announced that Cleartrip will refund full amount (AED 3447.0).

I got the refund AED 696.00 only!!! .. Now I am looking into the description it says all sort of deductions including "Wallet cashback charges" which is AED2, 176.00!!.

This is never expected and how can it be called as Covid19 FULL REFUND...

Please help.
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