Cleartrip — Refund of ticket[protected]

I have booked the ticket for myself & my minor daughter for 1st Nov from Bangalore to Kolkata . But due to sudden Covid matter in Kolkata i wanted to cancel my minor daughter ticket & accordingly I have been trying to do so by calling your representative from 10: 30 AM . But due to your system delay or heavy trafiic I could able to connect your person after 11 Am. During discussion on one ticket out of two he explained me that you need to do that 72hrs before for full return .In this case it is delayed by 6 min .I told him this is not my problem as I have been trying to do so for last 30 min without getting into your call & i am continuing with one ticket for myself . This is fully refundable ticket & as per govt law i deserve the full amount during this COVID period (supreme court
Considering my long association & support form Cleartrip i request you to refund the whole amount .This request is inline with DGCA guideline & supreme court endorsement due to covid situation.