Cleartrip — refund o[censored]nsuccessful transactions

Address:	411032
Website:	ClearTrip

1. I had tried to book flight ticket from pune to delhi on 24 nov 2017 twice, both the times the money through net banking got deducted but i dint receive any itenary/pnr/message from cleartrip.
2. On this i called up the customer care where in i was informed that they did not receive any payment so the ticket was not booked, and the money will be refunded in 7 days. Today it is more than 7 days but i did not receive any refund. On calling up customer care now they are saying that the ticket has already been booked, where as i have already planned my travel through other agency after the confirmation of cleartrip customer care that ticket has not been booked and i will get my refund.
3. I am sending the attachment of my bank statement showing the transactions.
4. Now the cleartrip executive at customer care is saying that i have to cancel the ticket and cancellation charges will be taken.
5. This is the matter of integrity of cleartrip as i feel that i have been cheated by them and they have snatched my money giving me a fake information.
6. I want my money to be refunded or i shall lodge an official complaint in this matter.