Cleartrip — refund pending for cancelled trip id[protected]

Address:

312-316, 3rd floor, Vipul Agora bldg, next to Sahara Mall, M.G.Road, Gurgaon – 122002, 122002

I wanted to raise the case of my refund for trip id[protected] that has not been processed till now. I canceled the ticket at 2 am on april 1, 2019 and the flight was scheduled at 4:55 on april 2, 2019. As per the airlines policy i am eligible for a refund.
I have been following up with cleartrip for past 50 days and every time they say we will talk to the technical team and come back to you. Though first time the agent accepted that you will get a refund.
This is really frustrating, i am asking what is due to me, if policy says you are eligible for refund 24 hours before than i should be refunded.
Please pay back the refund money asap, i cant keep on calling cleartrip customer care and explain the case again and again.