Cleartrip — Refund pending since April, 2023

I booked a roundtrip flight on GoFirst Airways to Nagpur on January 19, 2023 via Cleartrip for travel on April 23, 2023 (BOM to NAG) returning on April 26, 2023 (NAG to BOM), Cleartrip TRIP ID[protected].

On April 13, 2023 in the evening I received an email from GoFirst informing me that my outbound flight on April 23, 2023 (Bom to NAG) had been cancelled. On April 17, 2023 I phoned Cleartrip and cancelled the flight. At the time of cancellation, I informed the agent that I had closed the bank account that was used to make the payment in March 2023 and requested they share the form to change bank details for my refund.
The agent requested for a bank confirmation of them same. I shared the email from the bank confirming the account closure at least 3 times that morning while on the phone with the agent, who then confirmed he received it. Without reviewing my request, they refunded the money to the account that was closed in March 2023.
On April 26, 2023, Go First informed me that they had delayed my return flight (NAG to BOM) by more than 4 hours. Since this was an inconvenience, they offered me a full refund if I wanted to cancel my flight. I cancelled the flight with GoFirst and phone Cleartrip immediately and cancelled the flight with them. I received a call in the evening on April 26, 2023 from customer service agent Suraj, who spoke with me at length and repeatedly confirmed to me that he had cancelled the flight. Before we ended the call I asked him again to confirm that the flight had been cancelled by ClearTrip and that I will receive a FULL REFUND, he agreed.

Since then, Cleartrip has informed me that the bank closure email is not acceptable, they require a letter issued by the bank on the letterhead and wanted 3 months of bank statement. The bank could not accommodate the request on letterhead but they shared a signed and stamped copy of the contents of the closure of account email. The scanned copy of the letter was shared with Cleartrip along with alternate bank details to issue the refund. Not accepted by Cleartrip, they need a photograph of the letter, which was shared. Not accepted by Cleartrip. Asked for 3 months of bank statement "to make sure payment was not received in customer's account", I informed them again that the bank account was closed in March 2023 and so I could not give a statement from the bank for those dates.
On May 6 I received a phone call from Cleartrip who informed me that the refund has been processed to the original mode of payment and wanted me to confirm. I informed them that the bank account was closed so the refund could not be processed, they refused to accept and sent an RNN telling me to speak to the bank to find the funds and take a cheque from them.
will not confirm if the funds have been credited to their account. Finally, on May 7, when I received another call from Cleartrip customer service telling me that I have not submitted the documents for the refund.
I asked when the total of Rs. 6969 will be refunded, the agent named Sonali informed me that only 1 flight was cancelled, and the return flight from NAG to BOM is still active. I request for the flight to be cancelled.
After the call, I made a post on Social Media and spoke to an agent named Aftab who assured me he would investigate the matter and give me regular updates. I informed him I would complain against the company if my refund was not issued in 1 week, he assured me he would work to close the matter, no updates from him since then.
After many phone calls since May 7, the return flight from Nagpur to Mumbai was finally cancelled.
On June 19, 2023, the bank confirmed they cannot find the refund that Cleartrip claims they sent against the RNN provided. The same was informed to Cleartrip.
On June 24, 2023 a person Sunil, claiming to be a manager confirmed that the total payment of Rs. 6969 will be refunded to me via payment within 8-10 business days.
Since then till today, July 12, 2023, Sunil/ Manager has not returned any of my calls and ALL the agents tell me the refund for BOM to NAG has been processed and NAG to BOM is pending with GoFirst.