Cleartrip — refund repeatedly delayed

I had booked an air arabia flight through cleartrip and had bought the allowance deal which cost me a bit extra for baggage allowance and meal on flight. But when i went to the airport we find that there is no baggage allowance and no meal. The issue lied with the cleartrip company so we called them up and they told us to buy extra baggage allowance and they will refund us later. The amount was 3300aed and after repeated follow ups they still haven't refunded the amount even after 2 weeks. Whenever we call the call center they always say the same thing "the finance department just approved your request and you will receive the refund by tonight or tomorrow morning"
We still haven't received the refund!!!