Cleartrip — refund under dgc policy

I book my ticket from delhi to kolkata and then cancel with the permission of clear trip they said that full amount is refundable according to dgc policy. And then they cancel my ticket and after 7 days i ask then they tell we will call back u in 48 hours your case is highlited and then again 2-3 times i call same reply sorry for inconvenience call back in 48 hours and didn't give me refund. My complaint no is 10195450 please solve this.
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I have booked a flight on Nov 21st 2019. And i have my ticket at the same day. Today its Dec 1st 2019. Its more than 9 days. Help me on getting my refund amount back. " My booking id[protected]" Please help me.

Dear clear trip Team, ,

Kindly resolve my issue as I’m didn’t recieved my refund amount in my credit card so please look into this matter and let me know..Thanks for your support..

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