Cleartrip — refund was not made more than a week now

Address:

[email protected]

I booked 4 tickets through cleartrip under booking ref i3w56t. Since there was a lockdown in india, my flight got cancelled by the airline and as per their information i was told to contact cleartrip to claim for full refund in this ticket. But even after sending lots of email and tried calling them several time, nobody response back to me. My flight was supposed to take on 28 march 2020 but till today 5th april 2020, i haven’t receive any response regarding for this flight. I fell helpless as nobody is helping me in this pandemic situation. I can’t afford to buy another 4 tickets, i’m out of money and i’m literarily stranded here in delhi. Everything is out of stock, we’re broke, and my family needs to go back to my hometown. The flight will be soon operate again once this lockdown is over but my flight is already cancelled and nobody reinstate my flight nor refund my money. I really need help at this point of time. I feel like i’m being played by cleartrip as nobody cares about it, all they cared about is getting money from the customer. Can anybody help me?