Cleartrip — refunding money

Address:

HOUSE NO 119 VILL PUKIA, 787110

On 18/07/2019 i canceled my flight ticket (Pnr no h5tqwy), booked through clear trip
Regarding the refund of the money spice jet informed me that they have already credited the amount to the agent account but yet my money is not returned to me.

Regarding the refunding money, i tried to contact clear trip but but i did not get any positive response.

I never expect such type of behavior from clear trip team.

I would be grateful if you look at the matter and help me to get an idea about the status of the refunding money or could you please let me know who i should contact (Maybe government authority) to get solution...