Cleartrip — regarding cancellation

Hi abin,

We have processed a refund of aed 0 for your abu dhabi - kochi one-way booking (Trip id [protected]).

They mention in the clear trip official site there will be refund opttion for the same price, but after cancelation, this is their message, i forcefully cancel my ticket because of their poor information about how to modifiy my nsme change, customer support call centere guy doest know how to give proper information,