Cleartrip — Regarding refund of air ticket

My booking id number is[protected]. The amount was 114.850kwd. The booking was done on 1wth march 2020. I am lodging the complaint on 13th sept 2020. Till now the refund hasn't been initiated. I have taken my bank statement also in which the amount hasn't been reflected back. Kindly this as a greatest problem as there is no contact number with the clear trip company. I am writing this as a request since during this pandemic we are all in need of money.