Cleartrip — Request for flight ticket money reversal

QAlandarimran

May 12, 2022

Address:

International city

I made a booking through cleartrip on 24th April but unfortunately ticket was not booked but money deducted at the same time (670.91 Aed),

later i complaint to cleartrip then they said it will we reverted back in 72 hours and now its been 20 days and no reversal.

They called me and asked bank statement that i send them through e-mail and now they are refusing and asking me to check with bank. i called bank as well then bank is saying "it should be reverted by cleartrip" only.

please i need help to get my money back (attached proof for ease)

TRIP ID[protected]
Mohammad Imran Khan
[protected]

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ClearTrip customer support has been notified about the posted complaint.

May 18, 2022

Updated by QAlandarimran Hi Sir,

I am still following up with Cleartrip for my reversal, they are now asking some confidential information from the bank through me and my bank refused to provide because of some bank protocol
(such as "Gateway name and Merchant transaction reference"). I am helpless to help myself for getting my money back.

I request you to please suggest me any middle way to succeed in this.

Thanks