Cleartrip — rescheduling to a worst layover

I receive a n emailthat my ticket was rescheduled from 1h35m layover to 11h layover for saudi arabian airlines w/c was really bad thats why i call back yo cleartrip to help me sort it out, all my calls was given a promise they will call me back, 3 days, 4 hrs and again another promise, i was having this issue more than a week now, i want them to give them my money back so ican book a new ticket while i still have time, my cleartrip i. D is [protected].. My wife is pregnant and we are so much stress now... Pls help us.