Cleartrip — Showing failure of payment but amount deducted from my bank a/c

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

Just now I did my payment through the debit card o[censored]nion Bank of India for Booking train ticket that of kamrup express for dated 21 April 2017 for AC 3 tier from dibrugarh to guwahati. But after payment it showed this "
Oops, your payment didn’t work
Sorry, but we couldn’t process your payment. Double check the information below and we’ll try again."
Just then within a second I received a message on my mobile no. [protected], that the amount from my debit card has been debited that of Rs.4509 on 06/02/2017 .But I haven't received my ticket till now, then how can they just deduct the amount without providing me the tickets for which I did the payment.

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