Cleartrip — the worst service which spoiled my entire holiday

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com

I had booked a hotel sagar kinara in malvan for nov 16 to 18th. But when i reached there the hotel was closed from past 3 yrs. I was not able to book another hotel and had to travel back with my family to mumbai. And was not even helped to book some other hotel. The worst experience ever anyone can have by spoiling the holidays with the family. I lost my time any money for travelling from mumbai to malvan and back to mumbai. I need compensation for the inconvenience caused to me. And the call centre people said i can't help you as the hotel people had not informed them, but the hotel is closed from last 3 yrs then how can they take the online booking for the hotel. And it's their responsibility to check why should i suffer for the same. I have spoiled my vacation due to the cheating done by the clear trip company. They have cheated me by taking the booking of the hotel which not there. I will also do a case against the company for cheating the customer. So that they will not cheat anyone else. They should have a policy to review the hotels which are listed. Hence i want a strict action taken so that no other person suffer the way i have suffered.