Cleartrip — ticket booking failed

Clear trip doesn't own any of their customer problems, i made a reservation to go goa dated 12th october 2019 using their designated mobile app but to my surprise the amount got deducted but the tickets were not confirmed when i tried calling them for getting the status on the transaction there is no option to speak to anyone, as there is only a standard ivr reply which gives a robotic reply... I understand about the company's capabilities of having ai customer support system but still as a company who is into service industry that to in the travel segment they should by default have an option of human interface to resolve the customer issues... I lost hope on this company with my latest experience... I'm wondering about ppl who is not well versed with the mobile app how would they get their issue resolved... These companies charge a hefty amount in the name of convenience fee but they don't provide any convenience for the customer..
My booking id is[protected]