Cleartrip — ticket not received but charged full amount from bank / now cleartrip says payment failed.

Name :shijin kalliyil.
Mob no : xxxxxx111
Email address : [protected]@gmail.com

I had booked a ticket through cleartrip app on 26/10/2019 and not received any ticket as cleartrip claims that the payment failed.
Trip id :[protected] (Payment failed)

Destination details.
From kuwait to kochi (05/12/2019)
And kochi to kuwait (14/12/2019)

I have made the payment through your payment gateway and my bank account has been deducted the amount of 20187 rs

I am providing the bank transaction details for the transaction.

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Your a/c xxxxx is debited by rs. 20187 on 26oct19. Avbl bal: rs. Xxxxx.
Info: inb/[protected]/techprocess solutions ltd/. Call [protected] for dispute
#

I tried to reach out on the number given but it was unsucessfull.

Please refund the amount as soon as possible.

Please contact me through this ([protected]@gmail.com) email id only as i am abroad you can not reach me on my indian mobile number.